Question 1

Can I play at your venue?

Accepted Answer

Please email book@the1865.com to reach the bookings team who will be able to help you from there!

Question 2

Do you have an age restriction for gigs?

Accepted Answer

Generally, our age restriction at the venue is 8+ (under 14's must be accompanied by an adult), however please refer to your tickets where the age restriction will be clearly noted.

Question 3

I can't find my tickets / can't print them at home

Accepted Answer

Not to worry! We will have a ticket list on the door so all you will need is the booking name and we'll be able to find you. If you would like a copy of your tickets resent prior to the event, please email us at hello@the1865.live.

Question 4

I would like to come to a show but struggle standing for long periods, is there any seating available?

Accepted Answer

We have limited seating available for shows however if you would like to reserve seating, please email our accessibility team at access@the1865.live once you have purchased tickets. Please include the full name of the lead booker, your party size and any requests you may have.

Question 5

Where are you located?

Accepted Answer

The 1865 is located in the heart of Southampton at Brunswick Square, SO14 3AR. We’re easy to find and accessible by public transport and nearby parking options.

Question 6

Where can I buy tickets?

Accepted Answer

Our primary ticket outlet is TicketWeb and our listings can be found on www.the1865.com. Limited tickets may be available on the door for shows that have not sold out, however we recommend purchasing your tickets in advance to avoid disappointment. Should an event be sold out, please do check out our events on ticketswap, our official resale partners!

Question 7

Do you have a waitlist for sold out events?

Accepted Answer

At this time, unfortunately we do not have a waitlist. However, we are partnered with ticketswap, our only official and accepted source of resale tickets. Please do check out our events on ticketswap!

Question 8

What's your age restrictions for the bar?

Accepted Answer

Our bars operate a challenge 25 policy, so please bring photo ID if you wish to purchase alcohol.

Question 9

What time do the doors open for events?

Accepted Answer

Door opening times vary by event, but they are usually between 7 PM and 8 PM. Please check your ticket or our website for specific times.

Question 10

Where can I find set times?

Accepted Answer

We exclusively post set times on our WhatsApp group, along with competitions, early access and more! To join, please click the following link: https://chat.whatsapp.com/Cjrwi99LL1CDImhqhMj90O

Question 11

Is there a dress code?

Accepted Answer

We have a relaxed dress code. Just bring a great attitude and dress comfortably to enjoy the show. For specific themed nights or sports events, there may be suggested attire, which will be mentioned in the event details.

Question 12

Is there food and drink available at the venue?

Accepted Answer

Yes! We have a bar serving a variety of beverages, including alcoholic and non-alcoholic options. Occasionally, food may be available, especially during special events, but usually we have a wide variety of snacks. Please check the event listing or call ahead for details.

Question 13

Is there parking nearby?

Accepted Answer

There is limited on-street parking nearby, and several paid parking lots are within walking distance. We recommend public transport or rideshares when possible, as parking spaces may fill up quickly during events.

Question 14

Is The 1865 wheelchair accessible?

Accepted Answer

Yes, The 1865 is wheelchair accessible. If you have specific accessibility requirements, please contact us in advance at access@the1865.live, and we’ll do our best to accommodate.

Question 15

Can I bring a camera or record the event?

Accepted Answer

Professional cameras and recording equipment are not permitted unless explicitly agreed with by the artist or event organiser. Standard mobile phone photography and point and shoot compact cameras are typically fine, but please be mindful of those around you.

Question 16

Can I privately hire The 1865 for an event?

Accepted Answer

Absolutely! We offer private event rentals for a variety of occasions. Reach out  directly at book@the1865.com for more information on booking and availability.

Question 17

Do you keep lost property?

Accepted Answer

If you’ve lost something during an event, please contact us via email or phone with a description of the item, and we’ll check our lost and found. Please note, any items that have been left longer than 4 weeks will be given to charity.

Question 18

How do I stay updated on upcoming events?

Accepted Answer

Follow us on social media, join our WhatsApp group, subscribe to our newsletter, or visit our website to stay up-to-date on all upcoming shows, exclusive pre-sales, and special events at The 1865.

Question 19

Do you have a membership or loyalty program?

Accepted Answer

Currently, we don’t offer a membership program, but we do have special promotions and early access for select shows. Keep an eye on our social media, website and join our whatsapp group for the latest offers.

Question 20

What's your policy on admissions, refusals and ejections?

Accepted Answer

In accordance with licensing law the venue has the right to refuse admission without providing a reason. If you have consumed alcohol prior to arrival & appear to be in an intoxicated state or behave inappropriately in the queue or in view of the venue staff you may be refused entry or removed from the venue without a refund.

Question 21

What are the security procedures for an event?

Accepted Answer

All attendees are subject to security screening. Bags may be checked, and no large items or prohibited substances are allowed into the venue.

Question 22

Can I get a photography pass?

Accepted Answer

Please reach out to hello@the1865.live to enquire.

Question 23

Do you have a cloakroom?

Accepted Answer

Our cloakroom is usually open during the winter months or upon request. We charge £2 an item.

Question 24

I can no longer attend, can I get a refund?

Accepted Answer

Tickets are non-refundable once purchased, except in the following circumstances:

Event cancellation: If the event is cancelled in full (and not rescheduled), you will receive a refund of the ticket price (excluding booking/service fees). For multi-day events, a proportionate refund will be issued for any cancelled days.
Rescheduled events: If the event is postponed or rescheduled, your ticket will remain valid for the new date. If you cannot attend, you may request a refund of the ticket price (excluding booking/service fees) within a reasonable timeframe after the new date is announced.
Material changes: If an event is significantly altered in a way that makes it materially different from what was originally advertised, you may request a refund of the ticket price. Please note that the following do not count as material changes:
Use of understudies in theatre performances
Adverse weather conditions
Changes to a supporting act
Changes to individual members of a band
Line-up changes at multi-performer events (e.g. festivals)
Curtailment of an event where the majority is still performed in full
Delays to start times

For all other situations, including personal circumstances such as illness, travel issues or work commitments, we are unable to provide a refund. However, you will be able to securely resell your ticket via TicketSwap, our official resale partner.

Question 25

Got a suggestion to be added to our FAQ's?

Accepted Answer

If you feel we've missed anything, please do feel free to reach out to us at hello@the1865.live to let us know!

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